Setting up internet for the first time at a new home? Use our guide to make the process simple to get and setup service and troubleshoot any connection issues.

Setting up internet service can be a daunting task, especially if you are a first-time internet buyer or just moved to a new area. But fear not! We’ve done the research and heavy lifting for you. All you have to do is pick an internet provider and plan that fits your browsing habits. Follow the steps below to quickly and easily get high-speed internet in your home.

Three easy steps to get internet in your home

Step 1: Compare providers and plans

Locate internet providers in your area. Consider connection type, available internet speeds, starting price, service reliability, contract options and bundle deals when making your selections.

Step 2: Order your internet service

Once you’ve determined your provider and plan, order online or give us a call at 833.242.0802. We’ll gather some basic information to sign you up and schedule an appointment with your new internet service provider (ISP).

Step 3: Set up your internet service

Choose between contactless or self-installation or professional installation. If you choose a professional install, your new internet provider will come out to your house and physically connect you to the network.

How to set up internet equipment

Typically, your provider will send a technician out to complete your installation and set up your equipment for you. However, sometimes you can also choose to do a contactless or self-install, particularly now as internet providers respond to the COVID outbreak. Once you’ve ordered your internet service and have your cable, DSL, satellite or fiber internet modem in hand, you’re ready to set up your wireless router.

Get a modem and router

Decide if you would rather purchase or rent your own modem and router. Renting can be more simple at first, but buying can save you money in the long term. 

What’s the difference between the two pieces of equipment? 

  • A modem will bring the internet connection into your home from your internet service provider.
  • The router takes the internet connection from your modem and distributes it to the multiple devices connected into your home network.

Connect your router to the provider network

This step might seem tricky at first, but connecting your router to your internet network is easier than it sounds. 

  • First, take the cable company’s coaxial cable, the phone company’s DSL phone line, the satellite company’s data line or the fiber optic company’s data line and plug it into your modem.
  • Then, take the Ethernet cable from your modem and plug it into your wireless router.
  • Now plug in the power cords of both devices, turn them both on, and let them calibrate and communicate with each other for a few minutes. You’ll see the lights on both devices flicker back and forth for a little while.

Nowadays, many ISPs also offer combined modem/router units, so you might even be able to plug all your cords into a single piece of equipment, basically combining steps one and two above.

Set up your secure Wi-Fi

Once everything is all plugged in, set up your Wi-Fi router through the web interface, a pre-internet portal that allows you to create and maintain your home Wi-Fi network. To do so:

  • Locate the device’s default IP address and default login information. This will be on the back of the router or in the device manual. (Want to know more? Find answers to the question, what is an IP address.)
  • Open up a web browser and type in the IP address.
  • After the setup wizard, go through the menus and change your Wi-Fi login password (to keep your network secure) and its name (feel free to make it something easily recognizable.

What happens next? After setup, the router receives a single public internet protocol (IP) address on the web. Servers on the backend of the internet communicate with your wireless router, and the router routes that information traffic to the appropriate devices on your home network.

How to fix common internet connection problems

It can be frustrating when your internet isn’t up and working properly. Here, we address some common internet connection problems and how to fix them.

  • Modem and router issues
    • Check the lights on your modem and router. Flashing lights are a good thing. If you see a steady, blinking orange light, it generally indicates an issue.
    • Restart your modem and router to give them a chance to clear out any connection issues. Give them a few minutes to establish a connection with your ISP.
    • If that doesn’t work, plug your computer’s Ethernet cable directly into your modem to see if the wireless router is the problem.

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